Returns and Refunds Policy

At Pinnacle-Unique.com, we strive to ensure customer satisfaction with every purchase. This Returns and Refunds Policy outlines the conditions under which items can be returned and refunds can be issued.

1. Eligibility for Returns

• Items must be returned within 2 days of delivery.
• Products must be unused, in their original condition, and returned with all packaging, accessories, and receipts.
• Smartphones, gadgets, and telecommunications equipment must not be tampered with or activated.
• Items marked as ‘final sale’ or ‘non-returnable’ cannot be returned unless defective.

2. Non-Returnable Items

The following items cannot be returned:
• Opened or activated smartphones and gadgets.
• Items damaged due to misuse or negligence.
• Clearance, promotional, or discounted items clearly marked as non-returnable.
• Accessories such as earphones or batteries once opened for hygiene reasons.

3. Damaged or Defective Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at [email protected]. We will verify the claim and provide instructions for return or replacement.

4. Return Process

To return an item:
1. Contact our customer service with your order details.
2. Provide evidence (such as photos) if the item is defective or incorrect.
3. Our team will confirm eligibility and guide you on returning the product.
4. Once received, the product will be inspected before approving a refund or replacement.

5. Refund Process

• Approved refunds will be processed within 7-15 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
• Store credit may be offered if a refund to the original payment method is not possible.

6. Exchanges

We only replace items if they are defective or damaged. For size, model, or variant changes, a return must first be processed, and a new order placed.

7. Contact Information

For inquiries regarding this Returns and Refunds Policy, please contact us:

Pinnacle-Unique.com (Pinnacle Unique Ltd)
Address: 73 Adeolu St, Mushin, Lagos
Phone: 08033942729
Email: [email protected]